Terms & Conditions

Initial Payment & Project Commencement

10% Initial Payment Required

To begin any project, we require an upfront payment of 10% of the total project cost. This initial payment serves as a commitment from both parties and covers initial project setup, planning, and resource allocation.

The initial payment must be completed before any development work begins. This payment is non-refundable once the project has commenced and initial deliverables have been provided.

Payment secures your project slot in our development queue
Covers initial consultation, planning, and project setup
Required before any coding or design work begins
Non-refundable once development starts

Project Agreement & E-Contract

Before project commencement, both parties must sign a comprehensive digital agreement that outlines all project specifics. This legally binding e-contract ensures transparency and mutual understanding.

                     Agreement Components
                    Project Features: Detailed specification of all functionalities, features, and deliverables included in the project scope
Project Deadline: Clear timeline with milestones, delivery dates, and final completion deadline
Final Pricing: Complete cost breakdown with no hidden fees or additional charges
Digital Signature: Legally binding e-signature from both client and Haritix representatives

                

Important Policy

No Changes or Bargaining: Once the agreement is signed, the features, deadline, and pricing are final. No modifications, additional requests, or price negotiations will be entertained. Any scope changes will require a new agreement and separate pricing.

The e-agreement process includes:

Detailed project scope review and confirmation
Timeline discussion and milestone setting
Final pricing confirmation and payment schedule
Project kickoff once all signatures are obtained

Maintenance & Support Services

Standard Maintenance (10% of Project Cost)

Our maintenance package covers essential support services to keep your application running smoothly.

Included in Standard Maintenance:

Bug Fixes: Resolution of any software bugs or technical issues
Minor Updates: Small feature enhancements and UI improvements
Security Patches: Regular security updates and vulnerability fixes
Performance Optimization: Speed and efficiency improvements
Technical Support: Email support for technical queries and issues

Complex Feature Development

For major feature additions, significant redesigns, or complex functionality changes, separate development charges will apply. These requests will be quoted individually based on scope and complexity.

Maintenance Terms:

Annual maintenance fee: 10% of original project cost
Response time: 24-48 hours for standard issues
Priority support for critical bugs affecting functionality
Optional extended support packages available

Post-Deployment Support

After your project goes live, we provide comprehensive post-deployment support to ensure smooth operation and address any immediate concerns.

Free Support Period

We provide 30 days of free post-deployment support for any issues directly related to the deployed application.

Post-Deployment Support Includes:

Deployment Assistance: Help with app store submissions, web hosting setup, and domain configuration
Critical Bug Resolution: Immediate fixes for any deployment-related issues
Performance Monitoring: Initial monitoring and optimization post-launch
User Training: Basic training on how to manage and update your application
Documentation: Complete technical documentation and user guides

Support Channels:

Email support with 24-hour response time
Phone support for critical issues
Remote assistance for technical configurations
Documentation and video tutorials

Source Code & Licensing

Source Code Access (Additional 20%)

Complete source code access is available for an additional 20% of the project cost. This gives you full ownership and control over your application's codebase.

Source Code Package Includes:

Complete, well-documented source code
Development environment setup instructions
Database schemas and configuration files
Build and deployment scripts
Technical documentation and code comments

Usage Rights & Restrictions

"You can use and modify the app freely, but resale or white-labelling is not allowed."

Permitted: Use, modify, enhance, and deploy for your own business purposes
Permitted: Internal modifications and feature additions
Prohibited: Reselling the application or source code to third parties
Prohibited: White-labelling or rebranding for commercial distribution
Prohibited: Using code as a template for competing services

Default Delivery: Without purchasing source code access, clients receive the compiled application, deployment files, and basic documentation necessary for operation.